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If you are a member of security staff working as police, border guard or at the entrance point of a shelter for migrants and refugees the VOCAL IN NEED resources can help you to interact better with migrants, refugees and other foreign nationals who don’t speak your language.

If you are a job coach / counsellor / educator / trainer working for an NGO or a non-profit organisation, the VOCAL IN NEED resources might help you to overcome language and cultural challenges when dealing with migrants and refugees in situations where otherwise the help of an interpreter would be necessary.

If you are the manager of an agency offering services for migrants and refugees the VOCAL IN NEED online tools can help your staff to improve their communication skills when dealing with people with different cultural and linguistic backgrounds.

About the project

The recent refugee crisis and increasing mobility of people from EU member states and from other parts of the world, poses a great challenge to security and agencies who are confronted with people with different cultural backgrounds and who don’t speak the local language. The VOCAL IN NEED project aims at bridging this linguistic and cultural gap by providing an online training course and an app for smartphones to better interact with migrants and refugees in the following contexts:
  • Police offices, border control;
  • Shelters / residential centres for migrants, refugees and asylum seekers;
  • Agencies that provide training, employment or other services for migrants and refugees
The partnership has identified the following situations where language and intercultural competences of security and agency staff should be improved:
  • On the road (traffic);
  • Reporting an incident (police station);
  • At the shelter / residential center for migrants and refugees (NGOs);
  • In the integration course / employment service (agencies).

Expected results

The VOCAL IN NEED partners will develop the following products during the project lifetime:

Needs analysis

in partner countries to understand the training needs of security and agency staff and to design an online training course based on real-life scenarios where they feel their language and intercultural competences are not sufficient;

Online training modules

accessible from any device and developed to be user-friendly , containing vocabulary, useful phrases, scenarios/virtual tours, exercises and cultural information;

App for smartphones

(Mobile assistant) containing useful key phrases and words (with respective audio recording in foreign languages) to help security and agency staff in overcoming language barriers. It will operate as a valuable resource to improve understanding.

The VOCAL IN NEED training modules will be available in the following languages: Arabic, Bulgarian, English, German, Italian, Lithuanian, Russian, Turkish.


4th transnational meeting

The 4th and last Transnational Meeting of the Vocal in Need project has been hosted in the police department of ...
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3rd Project Meeting (3-4 December 2018, Italy)

During this meeting the partnership agreed on the final format of training module prototypes, and on the last steps to ...
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Transfer of prototypes by partners: target languages and localisation / contextualisation

From December 2018 to April 2019 the partnership conducted a survey in their own countries about the target group sector ...
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2nd Project Meeting (7-8 May 2018, Poland)

The main aim of the meeting was to present the results of the Needs analysis survey developed in the framework ...
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Kick off meeting

KICK-OFF MEETING was held in Ireland by Institute of Technology Tralee, on 23-24 October 2017. It was an occasion for ...
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Need analysis survey

By the end of February 2018 a needs analysis had been carried out in the project partner countries. It aimed ...
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Institute of Technology Tralee (IE)

Tralee, Ireland

Hochschule der Sachsischen Polizei
Rothenburg/ O.L., Germany

Danmar Computers LLC
Rzeszów, Poland

assist GmbH
Paderborn, Germany

Vilnus, Lithuania

FormAzione Co&So Network
Firenze, Italy

Plovdiv, Bulgaria

Esenler Mesleki ve Teknik Anadolu Lisesi
Istanbul, Turkey

Wien, Austria