Need analysis survey

By the end of February 2018 a needs analysis had been carried out in the project partner countries. It aimed at understanding the training needs of security and agency staff in terms of intercultural and the linguistic/communication skills they would need to better interact with migrants /refugees. The results of this survey have been used to design an online training and an app for smartphones based on real-life scenarios where security staff feel their language and intercultural competences are not sufficient.

A total of 115 NGO/agencies staff (educators, trainers, coaches, vocational guidance and career counsellors, managers of training providers / services for migrants) and 79 security staff (police staff, border guards, guards at entrance points of refugee shelters ) were interviewed.