A migrant arrives at a training centre in Austria to register for a labour market preparation course to which he was allocated by the local job centre. In the entrance hall, he addresses the receptionist. The following conversation might take place:
Good morning. I was told to come here for the course.
Good morning, welcome to our training centre! Which course do you want to attend? We have many different courses here ... Do you have an assignment form?
Here is my application for asylum! I was politically persecuted and so have left my home country. Now I want to live and work here in Austria.
You misunderstood me. I do not need your application for asylum, but the letter from the employment office which assigns you to our course.
Oh. I see! Here I have a letter from the employment office. I have been sent to attend a course so I can get work.
Yes, this is the document I was talking about. Ok. So you are to participate in our "Ready for Work" programme. Do you understand what this course is about?
Well I think I will learn how to speak German better and other important things you need to get a job. And then you will help me find a job.
Well, something like that. You’ve already completed a German language course, so you speak our language quite well. This course now is not about language, but about making your professional skills and experience visible to employers. Our trainers and counsellors will help you with this.
I am a welder and have been working in my profession for 10 years. So I don’t think I need additional training.
It’s great that you have professional experience; do you have any documents proving your qualification?
No, I haven’t. Unfortunately, I lost it on the journey …
We will help you to have your qualification recognised in Austria, we will show you where and how. You will also learn a lot about the labour market, the education system, and culture and society in Austria. And we will do job application training with you.
That's very good, thank you! Then I am sure I will find a good job soon. When and how often do I need to come to class?
The programme lasts 10 weeks, with 10 hours of group training and individual coaching each week. You can find the schedule in this course information sheet. But please fill in your personal information in this registration form first.
You want me write down my name and place of birth? No problem…
At an Italian shelter. A migrant has had stomachache for several days. He went to the doctor who prescribed some medication but this didn’t help. The migrant needs to see a specialist but doesn’t know how to do so. This is why he has gone to see his social worker. In the proposed dialogue, his social worker explains how to book a special medical check-up.
Hello Daniel, I still have this terrible stomachache. Do you remember? We went to the doctor a week ago but the medication that he gave me is not working. I still feel very bad. It hurts right here.
I see. Did you follow the treatment the doctor gave you?
Yes, of course. I took 3 tablets per day: 1 before breakfast, 1 before lunch and the last one before dinner.
Maybe you should see a specialist. Do you know how to book a medical check-up with a specialist?
No, I don’t. Nobody has told me how.
No worries, I’ll help you. I’ll explain how to book a medical check-up in the public healthcare system. Otherwise, you can refer to a private specialist, but in that case you would have to pay for his consultancy. So, firstly, you have to refer back to your general practitioner and ask her for a referral to a medical examination with a specialist for your stomach pain.
Ok. Just a moment. I’ll write it down (takes paper and pen).
Then, with the referral as a reference, you have to call this phone number from your landline:848 800 048. Be careful, this number works here, but if you live in another city it changes and you have to ask for the right one.
But I’m not good at speaking. What if the call center operator doesn’t understand me?Could you phone for me please?
No, it’s important that you do it by yourself. I will sit next to you while you make the call if you want and I’ll support you. But I’m sure you can do it.So, let’s get on with it!
When you call, the call center operator will ask you for some information:
• Your name and surname;
• Your date of birth;
• Your address;
• The number written on your referral and the examination the doctor has prescribed for you.
Good, luckily I can read this information from the referral.
Yes, very good! Afterwards, he will arrange an appointment. Don’t forget to write down the exact date, time and place of your medical consultation. And, of course, when you come to your appointment bring your health insurance card with you and the referral you got from your general practitioner.
Ok. And can you drive me to the place of the appointment?
I will show you the way on a map but you can do it by yourself.
I see. I have another question: does a medical check-up with a specialist involve any cost for me?
Well, you might have to pay something. But no worries, you won’t have to pay that much.
That’s good news at least!
Oh, I forgot! You can call from Monday to Friday from 07:45 till 18:30 or on Saturday from 07:45 till 12:30. If you don’t want to make a phone call, you can go to a chemist who has agreed to provide this service and book your appointment there.
Many thanks. You have given me some very useful information. I’ll go straight to my doctor to ask for a medical examination referral with a specialist and I’ll be back soon so that we can call together!
Ok, let me know if you need any further help! Bye!
The following scenario is based on a real-life situation in Germany. It could differ from a similar situation in any other country due to the specifics of national law enforcement regulations. For more details go to the section Country Specific Information of this module and choose the respective country.
Police officer Schultze is on duty at police station C. Today he is working at the front desk and is dealing with members of the public who come to report an incident. A man comes in. His daughter left the house yesterday and has been missing since.
Good morning sir. I am officer Schultze, how can I help you?
Good morning, officer. My name is Igor Khomyakov. My daughter has disappeared. Yesterday at about 4 pm she went to the city centre by bus. We agreed that she would return by 8 o’clock at the latest. I am very worried.
Please try to stay calm I am going to ask you some questions. Try to focus on them.
How can I stay calm? Would you stay calm, if it happened to one of your children?
I understand you are worried. I am trying to help you. Just take a deep breath and let me ask you some questions.
What’s your daughter’s name?
Olga. Olga Khomyakova
How old is Olga?
She is 13. She was born on 2nd October.
Could you please describe what she looks like?
My daughter is about 1 metre 60. She is tall for her age, slim, has blonde shoulder length hair, blue eyes and wears black-framed glasses.
Do you have a picture of Olga with you?
Yes, I have one in my wallet. Here it is. But it is five years old. I have some more on my mobile, but I don’t have it with me. Sorry.
Could you possibly bring an up-to-date picture later today?
Yes, certainly. I will.
Can you remember what she was wearing when she left for the town centre?
Olga was wearing black trousers, a green jacket and a white scarf. She had her light-blue backpack with her.
Was she wearing anything particularly noticeable?
No, I don’t think so.
Have there been any disagreements or troubles at home or school lately?
No, absolutely not. She is a very good pupil and we have had no disagreements at home recently.
Does she have a mobile phone?
Of course.
Have you tried to reach her by phone?
Yes, but it’s turned off.
Would you please write down your daughter’s number on this piece of paper? My colleagues will try and locate it.
(The father writes down Olga’s mobile phone number.)
Are there any places where she likes spending her time?
Yes, in the town park. She is often there with her friends. They meet near the fountain.
My colleagues will check if she is there. Could I ask you to make a list of her friends’ names and perhaps their addresses and telephone numbers?
I will do it at home. I need my wife’s help as she knows Olga’s friends better. Then I will bring the list around.
Do you think she could have a boyfriend? Is she in a relationship?
I don’t think so. She has never mentioned a boyfriend.
Has she ever been this late before? Has she ever disappeared before?
No, never. It is really worrying not to know what is going on.
Can I reach you by phone? Could you give me your number?
Sure, it is 0174 6990762.
Now, the missing person’s report is filed. We will do everything we can to find your daughter. Please, make sure we can reach you at all times. And call us if your daughter shows up at home.
Certainly. Please let me know as soon as you have any news.
The following scenario is based on a real-life situation in Germany. It could differ from a similar situation in any other country due to the specifics of national law enforcement regulations. For more details go to the section Country Specific Information of this module and choose the respective country.
The police patrol car is following a vehicle. The officers notice that the driver is not wearing a seat belt. They decide to stop the vehicle and conduct a traffic check. The officers signal the vehicle to pull over. The vehicle stops, the police car stops behind it. Both police officers get out of the car. One of them positions themselves at the passenger door and looks inside the vehicle. (This police officer does not speak with the driver, they cover the partner and monitor the situation e.g. the driver’s movements. In case the driver attempts to attack the officer, who is speaking to them, the officer at the passenger door can intervene and support the partner). The other officer positions themselves slightly off centre behind the driver’s door and addresses the driver. The latter partly opens the window.
Good morning. I am officer Meyer from the Dresden Nord police station. We are conducting a routine traffic check. Please switch off the engine.
Good morning, officer. I’m sorry, I don’t quite follow. Why did you stop me? Could you please speak slowly? I am a bit nervous.
Oh, you don’t need to be. Just remain calm. We are on a routine patrol to make our roads safer.
But why did you stop me and not the vehicle in front of me?
You committed an offence.
You were not wearing a seat belt while driving. It is a minor offence, but you still have to pay a fine. Do you understand what I am saying?
Yes, I do. You are right, I totally forgot the belt. I am in such a hurry. I need to pick up my child from day care and I am running late!
Do you admit that you committed the offence?
Yes, what else can I say? You saw what I did. Why should I deny it?
What is going to happen now?
First, I would like to see your ID card, your driving licence and the vehicle registration document.
Just a moment. Here you are.
You can pay the fine on the spot. Then you will get a receipt and the matter is settled.
Well, my backpack and my wallet are in the boot. Could I get out of the car, please?
Yes, of course. We will go with you.
(The driver fetches the wallet and hands the money over to the police officer)
Here you are.
(The police officer takes the money and goes to the police car to prepare the receipt. At the same time, they check the driver’s personal data over the radio. The check shows no reports about the driver and their vehicle. The police officer returns to the vehicle.)
Here is your receipt. It contains the information on the traffic code regulation you violated, today’s date, the amount you have paid and my signature. Do you have any other questions?
No, I don’t. Can I drive on?
Just a moment. Could I have a look at your first-aid kit, warning triangle and reflective vest?
Is that necessary? I am in a hurry!
A first-aid kit, a warning triangle and a reflective vest are compulsory in Germany. It is my duty to check them.
(The driver looks for the items in the boot and shows them to the police officer)
Is everything okay now?
Yes, everything is fine. Thank you.
Here is your ID Card, your driving licence and your registration document.
Have a safe journey. And don’t forget to fasten your belt before you go.
Yes, certainly.
(The driver gets into the car and pulls away.)
(The police officers get into their car as well and continue their patrol.)
This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish.Accept
Privacy & Cookies Policy
Privacy Overview
This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
